Who We Are

TreadSoles is operated by Nanan Hengailai Trading Co., Ltd. (referred to in this Policy as “TreadSoles,” “we,” “us” or “our”). We determine the purposes and means of processing the personal information described in this Policy and act as the data controller where applicable.

Scope of This Policy

This Policy applies to personal information processed through https://treadsoles.com/, our website inquiry forms, email communications and WhatsApp communications initiated through the website.

It applies to visitors and business contacts worldwide. Additional rights may apply depending on where you live. Regional provisions in this Policy apply only to the extent required by the applicable law.

Information We Collect

3.1 Information you provide

When you submit an inquiry or contact us, we may collect:

• Your name and email address.
• Your company name, job role or other business contact information, if provided.
• Product type, product demand, specifications, quantities and sourcing requirements.
• The content of your messages, files and other information you choose to send.
• Marketing preferences and records of consent, if you choose to receive marketing.
• WhatsApp profile and message information that you choose to share through WhatsApp.

3.2 Information collected automatically

When you use the website, we or our service providers may automatically process:

• IP address and approximate location derived from the IP address.
• Browser type, device type, operating system and language settings.
• Pages viewed, date and time of access, referring page and requested URLs.
• Cookie identifiers, form security information and source-attribution information.
• Security, diagnostic, error and server-log information.

3.3 Information we do not request

Please do not send sensitive personal information such as government identification numbers, financial account details, health information or other special-category information through our inquiry form, email or WhatsApp unless it is strictly necessary and we have agreed in advance.

This website is currently a product-display and inquiry website. We do not currently provide online checkout or collect payment-card information through the website.

How We Use Personal Information

We may use personal information to:

• Receive, review and respond to product and manufacturing inquiries.
• Prepare quotations, samples, specifications and potential business proposals.
• Communicate about requested products, services and ongoing business relationships.
• Operate, maintain, secure and troubleshoot the website and inquiry forms.
• Detect spam, fraud, abuse, malicious activity and security incidents.
• Understand website performance and improve content and user experience.
• Comply with legal obligations and establish, exercise or defend legal claims.
• Send marketing messages where permitted by law and, where required, with your consent.

We do not use personal information for solely automated decisions that produce legal or similarly significant effects on individuals.

Legal Bases for EEA and UK Processing

If the EU GDPR or UK GDPR applies, we rely on one or more of the following legal bases:

Where we rely on legitimate interests, we consider our interests against the rights and reasonable expectations of affected individuals. Where we rely on consent, you may withdraw it at any time without affecting processing already carried out before withdrawal.

Cookies and Similar Technologies

Cookies are small files stored on your device. We and our providers may use cookies, local storage, pixels or similar technologies for the following purposes:

• Strictly necessary: security, network delivery, form submission and core website functions.
• Functional: remembering preferences and enabling optional website features.
• Measurement: understanding traffic sources, form performance and website usage.
• Third-party services: protecting forms and enabling services such as WhatsApp.

If non-essential cookies or similar technologies are enabled, we provide consent controls where required by applicable law. Available controls may allow you to accept, reject or manage cookie categories through a cookie banner or preference tool. You may also adjust browser settings, although blocking necessary cookies may affect website functionality.

Cookie names, providers and durations may change when website services are updated. The cookie preference tool, where available, provides the most current information detected on the website.

Third-Party Services

Our website currently uses or may use the following categories of providers:

Third-party providers control their own independent processing. Their practices may change, and we encourage you to review their current privacy notices.

How We Share or Disclose Information

We may disclose personal information only as reasonably necessary to:

• Hosting, security, email, form, IT and other service providers acting on our behalf.
• Professional advisers such as lawyers, accountants and insurers.
• Manufacturing, logistics or business partners where necessary to respond to your request and consistent with your reasonable expectations.
• Government authorities, regulators, courts or law-enforcement bodies where required by law.
• A buyer, investor or successor in connection with a merger, financing, restructuring or transfer of all or part of our business, subject to appropriate protections.

We do not sell or rent personal information. We do not currently use personal information for cross-context behavioral advertising. If these practices change, we will update this Policy and provide any legally required choices before the change takes effect.

International Data Transfers

We are located in China. If you contact us from another country, your personal information may be transferred to and processed in China and in other countries where our service providers operate, including the United States and countries in which global cloud, security, email and messaging providers maintain infrastructure.

Data-protection laws in those countries may differ from the laws where you live. Where required by applicable law, we assess relevant transfer requirements and implement appropriate safeguards for restricted transfers.

Data Retention

We normally retain inquiry records and related business correspondence for up to two years after the most recent meaningful interaction. At the end of that period, we delete or anonymize the information unless a longer period is reasonably necessary to:

• Continue an active business relationship or requested project.
• Comply with legal, tax, accounting or record-keeping obligations.
• Resolve a dispute or establish, exercise or defend legal claims.
• Investigate security incidents, fraud or abuse.

Technical logs, cookies and provider-held information may be retained for different periods based on security needs, configuration and provider policies.

Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, transport encryption, security monitoring, backups, anti-spam protection and reputable hosting or network providers.

No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security. Please avoid sending highly sensitive information through ordinary email, website forms or WhatsApp.

Marketing Communications

We may reply to your inquiry, send requested quotations and follow up about the product or project you asked us to discuss. These inquiry-related communications are separate from general promotional marketing.

We send promotional emails where permitted by law and, where required, only after you have made a clear, separate and affirmative choice to receive them. Marketing consent is not required to submit a product inquiry. You may withdraw consent or object to marketing at any time by using the unsubscribe method in a message or emailing lunkdfmuaz@gmail.com. We may keep a minimal suppression record to ensure that your opt-out choice continues to be respected.

Your Privacy Rights

Depending on the law that applies to you, you may have the right to:

• Request confirmation of whether we process your personal information.
• Request access to or a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction of processing or object to certain processing.
• Request data portability in an available machine-readable format.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing at any time.
• Complain to a competent privacy or data-protection authority.

Rights are not absolute and may be subject to exceptions. To make a request, email lunkdfmuaz@gmail.com with the subject line “Privacy Request.” Please describe your request and the email address or interaction to which it relates. We may request reasonable information to verify identity and protect personal information from unauthorized disclosure.

We will respond within the period required by applicable law. We do not discriminate against anyone for exercising applicable privacy rights.

Regional Privacy Disclosures

14.1 EEA, United Kingdom and Switzerland

If applicable law grants you EEA, UK or Swiss data-protection rights, you may exercise the rights described above. You may also lodge a complaint with the supervisory authority in the country where you live, work or believe a violation occurred. We encourage you to contact us first so that we can try to address the concern.

14.2 California

If the California Consumer Privacy Act applies to our processing, California residents may have rights to know, access, correct or delete certain personal information, and to opt out of sale or sharing as those terms are defined by California law. We do not knowingly sell personal information and do not currently share it for cross-context behavioral advertising.

During the preceding 12 months, we may have collected the following categories:

• Identifiers, such as name, email address and IP address.
• Internet or electronic network activity, such as browser, device and website usage information.
• Professional or employment-related information voluntarily provided in a B2B inquiry.
• Commercial or inquiry information, such as product interests and requested specifications.
• Approximate geolocation inferred from an IP address.

We collect these categories directly from you, automatically from website use and from service providers. We use and disclose them for the purposes and to the provider categories described in this Policy.

14.3 Mainland China

To the extent the Personal Information Protection Law of the People's Republic of China applies, individuals may have rights to know about, decide on, restrict or refuse the processing of their personal information, and to request access, copying, correction or deletion as provided by law. Requests may be submitted using the privacy contact details in this Policy.

Where required by applicable law, we obtain separate consent before providing personal information to another independent personal information processor, processing sensitive personal information or transferring personal information outside Mainland China. We retain personal information only for the minimum period necessary for the stated purposes, subject to applicable legal exceptions.

14.4 Other United States and international rights

Residents of other jurisdictions may have similar rights under local law. You may submit a request using the contact details below, and we will apply the rights and response procedures required by the law applicable to the request.

Children's Privacy

This website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children under 16 through this website. If you believe a child has submitted personal information, please contact us so that we can investigate and delete it where appropriate.

External Links

The website may link to third-party websites, platforms or services. We do not control their privacy or security practices. This Policy does not apply after you leave our website, and we encourage you to review the privacy notice of the service you choose to use.

Changes to This Policy

We may update this Policy to reflect changes in our website, services, providers or legal obligations. The revised version will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice or request consent before a material change takes effect.